TOP
1. [Payment] What kinds of paying methods that I can use?
For now, we accept three kinds of paying methods, credit card, ATM transfer, and convenience store ibon machine payment.
2. [Oder] Where is the free choosing on the old website?
Want to match between different formulas just like on the old website before?
Don't worry!
We have the same service on the new website!
If you want to buy dry dog food 4 kg pack,
Please enter any dog food 4 kg pack pages,
There is a red word written "promotion" under the price,
According to different membership promotion, you can click it and choose the products you like!
 
3. [Delivery] When can I get my product after placing the order?
In-stock products:
    Order before 1pm on Monday to Thursday. The order will be shipped on the same day, and usually arrive next day.
    Order before 2pm. The order will be shipped on the same day, arrive on next Monday.
    Order between Friday 2pm and Monday 1pm. The order will be shipped on Monday, usually arrive on Tuesday.
    (It may need 1-2 more working days, if you’re not at home to receive the package timely, the address is in remote area, or due to other factors.)


Pre-order:
    According to announcement on our official website, LINE@, and Facebook fanpage.


Because of regulatory restrictions, logistics will not deliver in most area on Saturday and Sunday.
If you have an urgent need, and hope the package will arrive on Saturday, please write the remarks.
We will try communicating with the logistics, but still we can't promise the package will arrive on Saturday!

※Actual delivery time may adjust depends on order amount, packages may be delivered earlier or delayed.
※After placing the order, please pay attention to the package pick up and e-mail notice.
1. [訂購] 多包優惠怎麼買?
2. [訂購] 折價券使用方式
3. [訂購] 折價券常見錯誤
 
一.還未使用的折價券顯示「已被領取或失效」

 
二.輸入折價券顯示 「已順利領取折價券」卻沒有折價

折價券設有滿額門檻,如果已達門檻但仍未折價,您的購物車內可能包含不適用折價券的商品

4. [訂購] 紅利如何取得及使用方法

【如何獲得紅利金】
目前一般消費無提供紅利金,不定期會有贈送紅利的特別活動,
歡迎關注LINEFacebook粉絲專頁獲取第一手消息!
活動紅利每帳號限領一次。
 

【如何使用紅利金】
下訂單時,於購物車頁面點選『使用優惠折抵』,即可使用現有紅利點數。

1點紅利等值台幣1元,最高可折抵結帳金額10%,限於瑞威官網使用,不可轉換為現金或商品,部分商品與運費無法折抵。

5. [訂購] 發票有哪幾種? 可以將發票匯入手機載具嗎?可以開立統編嗎?
手機載具自然人憑證載具
確認付款方式後,可輸入您的收件資料/發票資訊。
請務必在「發票資訊」選取雲端發票→手機條碼載具 (自然人憑證載具),即可輸入載具編號,且不寄送紙本發票。

enlightened若無載具編號,則請點選預設的雲端發票→瑞威會員,唯請留意填寫「中獎發票寄送地址」,發票中獎時將直接依據此地址寄送中獎發票正本。

統一編號
確認付款方式後,可輸入您的收件資料/發票資訊。請務必在「發票資訊」選取三聯式紙本發票,即可輸入統一編號及公司抬頭,

電子發票證明聯將會寄至您的會員信箱,印出後即可報帳,恕不再主動寄送紙本。

捐贈發票
可自行輸入捐贈愛心碼 或 點選系統預設之愛心單位。



*以上皆為雲端發票不主動寄送紙本
6. [訂購] 台灣有哪些官方授權線上通路?
MOMO購物網、PChome線上購物、UDN買東西、東森購物、森森購物、
蝦皮-毛孩行星、蝦皮-米腸家
請認明以上官方經營/授權通路購物,以保障食品安全及您的消費權益。
7. [訂購] 出現「您選購的商品為會員限量購買商品」通知
您所參加的優惠活動,設有每會員購買次數限制
超過次數將沒辦法加入購物車
 
1. How to change Real Nature Pet Food for my pet?
Want to change to Real Nature Pet Food and help your pet regain health?

Then how?

Don't worry, when we formulated, we already thought of you.

It relates to 2 points:
1. Medical Nutrition Therapy Formula
This is core technology of RealPower nutritionists!
We include all the nutrition pets need in the small kibble.
Supply possible nutrition which is lack for a long time, so you don't need to add other supplements!

2.Latest Hydrolysis Technology
Pet Food after hydrolysis is easy to digest and absorb for the pets, and reduce the burden of gastrointestinal tract.
Therefore, no need to worry that pets will have gastrointestinal problem after changing to Real Nature.

Then, do I need to change step by step as vet's or other websites' saying?
For most pets, they don't need to change step by step.
Which means, after receiving Real Nature Pet Food, you can feed your pet directly.
Step-by-step changing is unnecessary, and we don't recommend of doing that!

WHY?
Real Nature products contain enough supplements, such as probiotics, enzymes, vitamins, minerals, etc.
When Real Nature mixes with other feeds contain different types of probiotics, these different probiotics may fight in the intestines, then cause pet not feeling well.
And after mixing with other feed, precious supplement in Real Nature Pet Food may lose its function, because the proportion pets eat is decreased.
By doing so for a long time, not only you can’t see the effects, but also wasting these supplements.

However, some cats got sensitive stomach, they might have loose stools when changing diets. So, their diet may need to be changed step by step and gradually.
If you need someone to help you see whether your pets need to change diet step by step, welcome contact our customer service!

What you are concerned, we have already considered it.
Let your pets start their new healthy life!
1. Do I need to add other supplements for my pet?
Not recommended!

Because we have used medical nutrition therapy, add "enough" nutritional supplements into small kibble.
No need of other supplements !

And to avoid nutrients conflict, do not add products mentioned below:
1. Additives contain "Probiotics"(May cause probiotics compete with each other in intestine. If needed, simple lactobacillus is recommended)
2. Organic and inorganic minerals (To avoid excessive minerals cause danger, and destroy the balance of minerals which is already set)
3. Lecithin (there's no harm of eating more, but has no benefit anymore)
4. Enzymes (Add too much will lower the production of endogenous enzymes in dogs)
5. Vitamins (We already added enough amount, and no thermal damage with our special processing. No need of adding additionally)
6. If skin under normal condition, no need of Omega-3 products(such as fish oil) additionally.
    If having allergic problem, add half of fish oil suggestion amount.

Besides!!! Please Pay Attention!
DO NOT add calcium additionally!And other minerals!
We already add enough calcium, phosphorus, and all the essential minerals.
Adding too much calcium, may cause proportion of calcium and phosphorus unbalance, and affect bone structure of pets.
And cause kidney stone because of taking too much calcium and magnesium for a long period of time.


Please trust us that we add enough amount in our ingredients!
For your pet's health, and for your wallet's safety.
Under normal condition, please do not add other supplements!
If you have any questions, please contact us directly!

Please note that
Real Nature Pet Food do not contain medicine, we use nutrition to support pet's health.
Cannot cure severe disease diagnosed by the vet.
If your vet already prescribed, please follow the vet's suggestion to feed.
Do not stop the medicine just because our products have varied and enough nutritional supplements!
If having any symptoms, please go to the vet immediately, and never give up curing!
1. 毛孩有健康狀況,醫生建議搭配藥物治療,吃瑞威可以不用吃藥嗎?

瑞威寵糧不含藥物成份,是以營養方式輔助毛孩們健康,
無法醫治經獸醫診斷之重大疾病喔!
若獸醫有開立藥品,請依照醫囑服用。

X 建議千萬不要隨意調整或停用醫生開立的藥物,
有疾病相關問題請務必諮詢獸醫師。

2. 瑞威為什麼不在WDJ推薦名單中?

相信許多飼主都有聽過/看過美國雜誌《Whole Dog Journal》,
WDJ 評鑑對象以北美及澳洲品牌為主,我們曾向相關單位積極爭取評鑑,得到的回覆是除非在美生產或美國相關企業,否則有極大難度。
瑞威持續努力拓展海外市場,如有機會也會申請WDJ評鑑,在原料及生產品質加強把關,請家長們放心使用。

3. 什麼是SNQ國家品質標章?哪些配方有SNQ?

SNQ=Symbol of National Quality 國家品質標章,也代表Safety & Quality的含意。2004年成立,每年審視市面上健康保健服務與產品,讓台灣民眾認識優秀的醫療團隊以及高品質的生技醫療產品,免除安全與品質的疑慮。
 

瑞威目前申請並通過SNQ認證的產品,有:
全犬齡犬糧3號 海洋魚貝
貓糧2號 森林燉雞
1. [Out of Stock] How many dry pet foods should I prepare at home, if I want to buy Real Nature for my pet in the long term?
Preparing!
1. If you have any problems, welcome to contact us!
Have any questions after buying our products ?
You are welcome to contact us directly!
Calls, Line@, Facebook, and Email are all welcome!

We will reply you as soon as possible after we receive your message!
 
1. 獸醫建議吃處方飼料,可以瑞威寵糧代替嗎?

如果醫生特別建議毛孩使用處方飼料,建議依循醫生醫囑
使用處方糧可幫助醫生在可控因素下,判斷及追蹤毛孩病情,甚至藉此抓出病因。若毛孩狀況趨於穩定,醫生認為可換回非處方日糧,再考慮為毛孩更換喔!
拔麻也可以提供瑞威原料成分及營養規格給醫生,確認是否適合毛孩食用,有任何問題也歡迎找小編討論。

2. 可以不同配方混合一起食用嗎?
瑞威配方經過營養師精算設計,不管是與瑞威其他配方、或其他品牌配方混合使用,都可能會影響彼此在身體作用的黃金比例,營養含量未達作用水平對身體的幫助也會受到影響。
如有特殊原因短期混合沒問題,長期就比較不建議喔!

建議各配方可以「包」為單位輪替。因主要肉源的不同,輪替各個配方可補充多元的優質胺基酸,各配方特別加強的健康問題也不同喔!
3. 剛換瑞威發現毛孩好像不愛吃,怎麼辦?

有些毛孩心思較細膩敏感,可能因情緒上的變化或是對新食物的戒心,一下子無法接受,已拆封的寵糧可先夾鏈封好保存,隔一小段時間再給毛孩重新嘗試。

另外,也可以試試看放在飼主手上,像零食一顆顆給予毛孩,同時搭配口語獎勵,
亦可幫助消除戒心。

4. 幼貓該如何選擇?

瑞威的貓糧是針對全貓齡設計的,貓貓可以咬乾乾的時候即可直接食用。

未滿三個月已離乳的小貓,也可加入40度左右溫水(手摸起來微溫)泡10~15分鐘,類似麥片粥的感覺,就可以讓小貓食用了喔!    


貓糧內有添加乳鐵蛋白、β-葡聚糖、離胺酸,對於幼貓免疫系統的初期建立很有幫助。也添加了120億耐熱耐酸益生菌幫助增加腸胃好菌、建立健康腸胃道菌叢,是非常適合幼貓的。
1. 收到商品後,該如何退貨?

商品送達7天內享鑑賞期(以物流送達次日起算)。基於法規與食品安全,商品超過7天猶豫期或已拆封的商品恕無法換貨及退貨。


如欲退貨,請由
【會員登入】登入帳號 →【訂單查詢】點選該筆訂單→【我要聯絡】,
請先來訊告知您欲退貨原因,我們將盡速處理您的退貨申請。
申請通過後,將由專人聯繫您,並且在5個工作天內派物流前往取回貨件(含贈品),貨件驗收無誤後則將於5個工作天內退款完成。

 

如退貨次數超過正常範圍,可能將會影響未來訂購權利。

*防疫公告:疫情期間的退換貨需知*


因應目前防疫緊急措施,物流退換貨流程所需時間將比以往多出3-7個工作天(可能因地區而有所不同)
案件處理時間與退費程序亦可能因此延長,懇請各位拔麻謹慎下單,讓我們一同攜手渡過此次嚴峻的考驗。

如因商品內容有誤/瑕疵或品管問題,瑞威依然會全力協助並提供退換貨服務,以保障各位拔麻的購物權益,請放心。

如有任何疑問,歡迎透過以下客服管道聯繫我們
Line@
FB
 
2. 有太多問題想詢問,該如何聯絡瑞威?

歡迎於上班時間,周一至周五 早上12:30-17:30致電 02-2711-7000,
或是使用社群與我們聯絡喔!
Email:service@realpn.com
Line@:@realnature
Facebook粉絲專頁:https://www.facebook.com/RealNaturePetFood


 
因應歐盟《㇐般資料保護規範》,在此提醒, 本網站使用您的Cookie於優化網站及您的購物經驗。繼續瀏覽網站即表示您同意本公司隱私權政策,您可至隱私權政策了解詳細資訊。